Cancellation and Returns Policy
We hope that you will be happy with your purchase and we will deal with any return enquiries quickly and fairly and do everything we can to resolve any issue.
We are unable to accept any returns on earrings or items that are made to order, unless the goods are faulty or damaged. These items cannot be returned for credit, refund, indemnity, exchange or reclamation. Please also note that any items purchased within a sale can not be refunded. We would be happy to have the item exchanged or credited for you.
For all other products, you have 14 days from receipt of the product to return the item for a cancellation of the order or an exchange.
On delivery, please check the jewellery and if you notice that any of the products in your order are damaged or faulty and if you are not entirely satisfied, please contact us within 48 hours of receipt.
Any returned goods must be returned in their original packaging and be secure, protecting the goods from damage while in transit. Please note that you will have to bear the direct cost of returning the product. We recommend that you return the goods by insured / tracked postage, as appropriate, as until the goods are received by us, they are the responsibility of the customer and we are unable to accept liability for damage or loss in transit.
We will refund all proper postage costs of any faulty items, if the fault is ours. In all other cases, the postage costs for returning the jewellery to us, or back to you, will be your responsibility.
The agreed refund will be actioned within 14 days of receiving the returned goods.
We shall automatically regain legal ownership of the products in the event that we refund payment to you.
Offers Promotions and Discounts
General
Any of the offers discounts and promotions offered by Joulberry are not valid in conjunction with another offer discount or promotion. All discounts offered are only available on Joulberry.com.
If two offers, discounts or promotions are running at the same time, only the promotion which gives the greatest discount will be applied to the order.
Shipping
We use DHL Courier Service for all UK and International Orders.
You can select between various shipping options at checkout.
For Standard Delivery, we aim to send your jewellery within 10 working days of your order. Usually the jewellery will be finished before this time, but if you have an urgent order, please let us know and we will use our reasonable endeavours to meet your needs.
Risk of loss and damage of the goods passes to you on the date on which the goods are posted.
Delivery will be made to your delivery address or such other address specified by you at the time of ordering.
Any shipping timescales are an estimate only and do not constitute binding obligations on us. Shipping time is subject to product availability and clearance of payment. Please note that working days exclude Saturdays, Sundays and Bank Holidays. The order day is included within the delivery dates if the order is received before 2pm, otherwise the first working day will be deemed to be the following working day.
For security reasons, all parcels must be signed for on receipt, so please state a delivery address, where you or someone else will be present at the time of delivery.
Please note that any duty and taxes incurred in the country of destination are the responsibility of the customer.
